COURSE DETAILS
Total duration: 6 hours
Timings: 9.30 – 16.30 (with an hour break)
COURSE OVERVIEW
The important thing is to recognise genuine need.
Join us for this informative online course. You’ll be given the tips and resources you need to introduce a compassionate strategy and meet the specific needs of your customers.
- Understand the regulatory journey to the current environment and expectation.
- Recognise the signs and signals of a vulnerable client
- Introduce the tools to encourage the disclosure of vulnerability
- Bring conversations to successful conclusions
- Implement a robust framework
- Protect your vulnerable customers from further distress
- Avoid reputational damage and financial penalties