TISA CASS Forum – Edinburgh 2024

Shaid is based in Scotland where he received his undergraduate education in Finance & Risk Management at the Glasgow Caledonian University. He has gone on to have an extensive career in banking and investment services over the past 25 years in both the wholesale institutional and retail sectors in the UK and Europe. His career history includes firms such as Morgan Stanley, Scottish Widows, Barclays and most recently abrdn. For the past 12 years, Shaid has focused his attentions on client asset regulations in the UK and specifically the FCA’s CASS rules and has been a leading industry commentator on this topic in the UK. As Head of Client Assurance for abrdn’s Adviser business, Shaid is responsible for the oversight of client assets and operations of two of the UK’s largest investment platforms, Wrap & Elevate. Additionally, Shaid is a founding member of the Scottish CASS Forum, a member of the UK wide TISA CASS Technical Committee and Co-President of the CISI Scotland Committee. With these associations, Shaid has represented industry bodies in several CASS consultations with the FCA and other regulatory agencies in developing regulation and establishing industry best practise.

As Director of Risk and Technical Policy at TISA, Lisa has emerged as one of the leading voices in Consumer Duty, having brought together the industry to produce a comprehensive Best Practice Guide, and currently working to bring about a standardised framework for data sharing across the distribution chain. Lisa also leads TISA work on vulnerability, an area which she is particularly passionate about, having had lived experience. Lisa is an experienced outsourcing, risk and CASS specialist with over 25 years’ experience in financial services, with a particular focus on client protection. She has held senior roles encompassing oversight of outsourced delivery of services within the asset management sector to both retail and professional clients, and held the role of CF10a, an FCA approved role responsible for compliance to Client Asset Protection. Prior to this she held senior roles in a large outsourcing service provider, including as a Lead Client Relationship Manager responsible for delivering services appropriate for a regulated firm, and leading large operational finance teams based in the UK and India. She has significant experience in implementing oversight and risk management frameworks to effectively identify and manage the risks associated with outsourcing and offshoring regulated activities. During her time as a CF10a, she took a key role in a joint client/service provider remediation programme, gaining valuable experience and insight into meeting the regulators expectation in relation to service providers performance, and regulated firms oversight of its outsourcing arrangements. She has a breadth of regulatory knowledge, in particular with a deep understanding of SYSC; CASS; COBs; COLL; MiFID; and MiFID II and is accomplished in assisting senior managers to Board level in understanding regulatory obligations.